Quality Initiatives

HN1 has implemented numerous initiatives that focus on maintaining high physician involvement, satisfaction and quality. Some of the unique features that HN1 provides to its contracted providers and payers include:

  • Extensive UM/QM programs including:
    • In-house quality management committee headed by an HN1 Medical Director of that medical specialty
    • Provider credentialing
    • Provider Satisfaction Survey
    • Development of practice guidelines in accordance with current accreditation standards
  • Toll-free numbers for member and physician inquiries
  • 24-hour access to participating providers with highly trained personnel to triage emergency referrals
  • Provider Credentialing on behalf of its contracted payers
  • Concurrent review of medical records, surgical outcome analysis, and encounter reporting
  • Ongoing analysis of office wait times, appointment scheduling, and emergency coverage

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