As of March 11, 2020, our Organization declared the COVID-19 situation as an emergency and has since activated the Disaster Recovery Plan related to this infectious disease pandemic. At this time, our operations remain fully operational and functional.
The safety and well-being of our employees is of great concern, and the Organization has made the decision to close our physical offices in both Florida and Puerto Rico to all non-essential personnel. Employees not reporting to the office will continue to work via remote access until further notice and will have full access to computer systems and telephone systems to operate as they do every day. To be clear, we do not anticipate any impact to our daily operations, but we wanted to be transparent about the steps we are taking to minimize any disruptions in the wake of this pandemic.
Please continue to submit your authorizations and claims as normal, and reach out to your Provider Relations Representatives, as needed. Should you need to speak to someone via telephone, you can continue to utilize the same phone numbers to contact us.
Please immediately report any incidents involving a COVID-19 infection, including but not limited to not being able to service a member due to a COVID-19 infection or your office closures due to a possible COVID-19 infection, by contacting us at 800-595-9631.
Thank you for your support and understanding during these unprecedented times and we hope everyone remains safe and healthy.
Medicaid Telemedicine Guidance & Attestation
Effective immediately, Health Network One, Inc. (HN1) shall reimburse physicians, and physician extenders (advanced practice registered nurses and physician assistants) through telemedicine. This shall apply to services through the Statewide Medicaid Managed Care program and the Florida Healthy Kids program.
Effective March 6, 2020, Health Network One, Inc. (HN1) and Eye Management, Inc. (EMI) shall reimburse for the following services for the assigned Medicare Advantage and Commercial members.
We're working to make the health care experience better-for everyone
The foundation of our business is the providers who participate in our network. Health Network One (HN1) shares your commitment to providing patients with the highest level of medical care.
That's why we focus on developing partnerships that enable us to offer our clients and their members convenient access to the best providers.
HN1 maintains contracts with over 5,000 providers covering numerous major specialties. Accessed by over 1,000,000 members in Florida through network agreements with several area health plans and care management organizations.
As of 2020, HN1 manages more than 900,000 members through its various Payor Agreements.
“Doctors who join our network will be part of a network that stands above the others — an industry leader that patients and payers rely on for integrity, stability and quality.”
